All items offered on FLOCHIL are made-to-order. This means that when you place your order, we print that item(s) just for you, one at a time for the best quality!
Orders are processed when the payment is accepted.
Shipping carrier: USPS, DHL, UPS, LOCAL POST...
1. Which countries do you ship to?
Currently, we only deliver products to places within the US.
2. How long does it take for an order to arrive?
- We process orders on business days which are Monday through Friday, Pacific Standard Time (PST), except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
-
Production time
The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
| Product | Production Time (business days) |
|---|---|
| Blanket | 1 - 3 |
| Baby Onesie | 1 - 3 |
| Baby Bib | 1 - 3 |
- Shipping time
| Country | Carrier |
Shipping Time ( business days) |
| US | USPS/ UPS/ DHL Ecommerce | 5 - 7 |
Please note:
- In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
ORDER TRACKING
Once shipped, a tracking link will be sent to your email so you can follow your package all the way home. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 3-5 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Once shipped, a tracking link will be sent to your email so you can follow your package all the way home. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 3-5 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
3. How much is the shipping charge?
All of our products have a shipping cost of $5.99
4. What if the product is delivered to the wrong address?
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
- Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering FLOCHIL and if you have any questions, please don't hesitate to contact us via support@flochil.com.